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Conditions


General terms and conditions of business

1. SCOPE

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.


2. CONTRACTUAL PARTNERS, CONCLUSION OF CONTRACT, POSSIBILITIES OF CORRECTION

The purchase contract is concluded with form & eisen.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after submitting your order, you will receive another confirmation by email.


3. RETENTION OF TITLE

The goods remain our property until full payment.


4. DELIVERY TERMS

Shipping costs may apply in addition to the stated product prices.

We deliver by mail. You can collect the goods yourself by contacting form.eisen@lofer.at.
We do not deliver to packing stations.


5. TRANSPORT DAMAGE

If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.


6. WARRANTY AND GUARANTEES

Unless expressly agreed otherwise below, the statutory liability law applies.
The following applies to used goods: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.


If you have any questions, we are available to you on working days from 9 a.m. to 4 p.m. by telephone on +436642387708 and by email at form.eisen@lofer.at.


7. DISPUTE RESOLUTION

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.